Getting a harm reduction dispensing machine operational at your site is simpler than you might think. Here is exactly what the process looks like: step by step, from your first call to your clients' first transaction.
We know you’re not an IT team or a procurement department. You’re a health organisation with limited bandwidth and real priorities. So we’ve built a process that asks as little of you as possible while delivering everything you need.
You don’t need technical knowledge to get started. You need a site, a client base, and 30 minutes for an initial conversation. We take it from there.
Installation is fast and doesn't require your site to close or your team to be involved beyond the initial briefing.
We configure the machine to your state's regulations and your program's specifications. You don't need to work it out yourself.
You get a named contact in Australia. Someone who knows your site and picks up the phone. Not a ticketing system.
Real-time transaction data, exportable with one click. No manual stocktakes. No guessing at acquittals.
Here is exactly what happens after you get in touch. No surprises, no hidden complexity.
Your first conversation with Health Locker costs you nothing and commits you to nothing. We use it to understand your program so we can give you a clear, honest picture of what’s possible.
We cover your program’s goals and client volume, your preferred supply list, your physical site and installation requirements. You leave the call knowing exactly what a dispensing machine would look like at your site and what it would cost.
Once we understand your needs, we put together a formal proposal covering your machine specification, pricing, and timeline. Everything is documented so you can take it to your board or funding body with confidence.
We configure the machine to your specifications: which products it dispenses, how clients access it, what the reporting dashboard shows your team, and any site-specific requirements like outdoor weatherproofing or temperature control.
We handle delivery and installation at your site. Your team doesn’t need to be heavily involved; we just need access to the installation location and a short briefing on your site layout.
Your service doesn’t need to close or pause during installation.
Before your machine goes live, we train your team on the Health Locker software. This covers how to manage client access, run reports, monitor inventory levels, and raise a support request if anything needs attention.
Once you’re live, your clients get 24/7 access. Your team gets a dedicated Health Locker contact in Australia. A named person who knows your site, not a helpdesk ticket. We carry out monthly maintenance checks and are available for technical support whenever you need it.
Going live is not the end of our involvement.It’s the beginning of an ongoing relationship.
You get a named Health Locker contact in Australia. Someone who knows your site, your program, and your setup. Not a ticketing system. A person.
We carry out regular maintenance checks to keep your machine running reliably. You don't need to manage it. We do.
Your team has access to the Health Locker reporting dashboard at all times. Transaction data, inventory levels, and usage patterns, available whenever you need them.
Book a free consultation. 30 minutes. No obligation.
You’ll leave with a clear picture of what a Health Locker dispensing machine would look like at your site.
