Purpose-built for harm reduction.
Engineered for real life.
Health Locker dispensing machines give clients anonymous, stigma-free access to harm reduction supplies. No registration, no staff contact, no identifying information. Indoor models, outdoor-rated enclosures, and temperature-controlled units, configured to your site, your supplies, and your clients.
- Indoor
- Outdoor-rated
- Temperature-controlled
- Anonymous access
- Powered by IDS iQ Technology
- Made in the USA
Not just a vending machine. A clinical-grade dispensing system.
There’s an important distinction between a commercial vending machine and a harm reduction dispensing machine. Health Locker machines are purpose-built for health organisations, which means they’re designed around the specific needs of NSP programs: controlled access, full transaction logging, compliance-ready reporting, and hardware built to survive outdoor deployment.
Every machine is powered by IDS iQ Technology: the same platform used by harm reduction programs across the United States and increasingly in Australia. Every transaction is logged in real time. Every item is accounted for.
The cabinet is built to last. Constructed from 20 gauge steel with fully welded seams and internal bracing, the machines are designed for long-term, reliable service in real-world health settings.
You configure what it dispenses, how clients access it, and what your reporting looks like. We build it, deliver it, and keep it running.
Client access. Every day of the year, including weekends and public holidays.
Selectable items in the SD5000, the larger of the two available models.
Typical item capacity of the SD5000. Varies with tray configuration.
Grant-ready reporting. Export your full transaction data any time.
Two models. One platform.
Health Locker machines come in two sizes: the SD5000 for higher-volume programs needing a wider supply selection, and the SD3000 for sites with a more modest footprint or volume. Both run the same iQ Technology software and support the same optional packages: outdoor weather and security, temperature control, and custom branding.
- SD5000: up to 60 selectable items, typical capacity 350
- SD3000: up to 36 selectable items, typical capacity 115
- Both: 72" tall, 35.2" deep, LED interior lighting
- Optional outdoor, temperature-control, and custom branding packages
SD5000
The larger model, suited to higher-volume NSP sites that need to offer a broader supply selection. Up to 60 selectable items with a typical capacity of 350, configurable to your program’s full supply list.
- Up to 60 selectable items
Configured for naloxone dispensing, sterile equipment, safer use supplies and more. Trays accommodate products of varied shapes and sizes, including naloxone sprays and sharps containers.
- Guaranteed delivery sensor
Every product is guaranteed to dispense. Every dispense is tracked through iQ Technology in real time.
- Anonymous, open access
Clients press 1 and Enter on the touchscreen. No registration, no card, no PIN, no identifying information required. Configurable for registered access where state requirements demand it.
- Height
72" (183 cm)
- Width
41" (104 cm)
- Depth
35.2" (89.4 cm)
- Power
240V / 50 Hz
- Shipping weight
628 lbs (varies)
SD3000
The compact model, suited to sites with a smaller footprint or lower client volume. Available as an indoor unit. Note: the SD3000 is not available with the outdoor weather and security package; for outdoor installations, the SD5000 is required.
- Up to 36 selectable items
Configurable trays accommodate products of varied shapes and sizes. Typical capacity of 115 items, varying with tray configuration.
- Guaranteed delivery sensor
Every product is guaranteed to dispense. Every dispense is tracked through iQ Technology in real time.
- Anonymous, open access
Clients press 1 and Enter on the touchscreen. No registration, no card, no PIN, no identifying information required. Configurable for registered access where state requirements demand it.
- Space-efficient installation
At 29.3" wide, the SD3000 fits where the SD5000 cannot. Suitable for smaller service rooms, corridors, or sites with limited wall space.
- Height
72" (183 cm)
- Width
29.3" (74.4 cm)
- Depth
35.2" (89.4 cm)
- Power
240V / 50 Hz
- Shipping weight
445 lbs (varies)
Add-on configurations for any model
The SD5000 supports all optional packages including outdoor, temperature control, and custom branding. The SD3000 supports temperature control and custom branding; the outdoor weather and security package is available on the SD5000 only.
- Outdoor weather and security package
Rain guards, sealing of sensitive areas, vandal-resistant panels over access areas, and an impact-resistant polycarbonate window cover with a steel frame. Suitable for almost any outdoor environment.
- Temperature control
Refrigeration for supplies requiring cold-chain storage, plus automatic heating for cold climates to eliminate condensation and fogging. Suitable for alpine, rural, and southern Australian deployments.
- Custom branding
Custom graphic wraps to match your organisation's identity. Engages clients and promotes your program in the community.
The software that makes the machine work for your program
The hardware is only half the picture. Every Health Locker machine is powered by IDS iQ Technology, a purpose-built platform for harm reduction dispensing programs. It handles client access, inventory tracking, transaction logging, and reporting in a single interface your team can access from anywhere.
This is the same technology used by established harm reduction programs across the United States and increasingly across Australia. Your team doesn’t need to be technical to use it. We train you on go-live and stay on hand for support.
- Real-time transaction logging
Every dispense is recorded the moment it happens. You see exactly what was taken, by which client, and when.
- One-click grant reports
Export complete transaction and inventory data instantly. No manual stocktakes, no spreadsheet reconciliation.
- Client access management
Monitor usage, track inventory, and manage your supply configuration through the dashboard. Full visibility over what is being dispensed and when.
- Low-stock alerts
Automated notifications when inventory falls below threshold. Never run out unexpectedly.
- Usage pattern reporting
Understand when your clients access the machine, how often, and what they take. Useful for program planning and funder reporting.
- Remote access from any device
Log into the iQ platform from your desktop, tablet, or phone. Your machine's data is always accessible.
Your machine keeps working. So does our support.
Clients access the machine using a unique identifier. No face-to-face contact, no queues, no stigma. Access methods are configured to your program and your clients’ preferences.
- Open access
Health Locker machines in Victoria are configured for open access. Clients press 1 and Enter on the touchscreen to access their supplies. No registration, no card, no PIN, no identifying information is required or collected.
- Registered access (configurable)
For programs that require client registration, machines can be configured to use a PIN or card. Individual state requirements vary, and the access method is set up at the time of installation to match your program's needs.
- Flexible configuration
Access methods are configured at installation to match your state's requirements and your program's needs. Both open access and registered access are supported through the iQ Technology platform.
SD5000 vs SD3000 at a glance
Specifications vary with tray configuration and optional packages. Your Health Locker consultant will confirm exact requirements for your site.
- Specification
- SD5000
- SD3000
- Selectable items
- Up to 60
- Up to 36
- Typical capacity
- 350 items
- 115 items
- Height
- 72" (183 cm)
- 72" (183 cm)
- Width
- 41" (104 cm)
- 29.3" (74.4 cm)
- Depth
- 35.2" (89.4 cm)
- 35.2" (89.4 cm)
- Shipping weight
- 628 lbs (varies)
- 445 lbs (varies)
- Power (domestic)
- 240V / 50 Hz
- 240V / 50 Hz
- Communication
- Web-based
- Web-based
- Standard display
- Touchscreen
- Touchscreen
- Interior lighting
- LED
- LED
- Access methods
- 1+Enter touchscreen (open access). Configurable for registered access
- 1+Enter touchscreen (open access). Configurable for registered access
- Reporting platform
- IDS iQ Technology
- IDS iQ Technology
- Outdoor package (optional)
- Rain guards, vandal-resistant panels, polycarbonate window, steel frame
- Rain guards, vandal-resistant panels, polycarbonate window, steel frame
- Temperature control (optional)
- Refrigeration + heating
- Refrigeration + heating
- Custom branding (optional)
- Custom graphic wrap
- Custom graphic wrap
Built for Australian programs. Configured to your state.
Harm reduction dispensing machines operate differently across Australian states and territories. What’s permissible in Victoria may differ from Queensland or Western Australia. We don’t leave you to work this out yourself.
Every Health Locker installation is configured to the regulatory requirements of your state. We set it up correctly before installation.
- State-by-state configuration.
Machine programming, supply access rules, and client registration processes adapted to your jurisdiction's NSP requirements.
- Configured to your state.
Your machine is set up to meet the regulatory requirements of your state before installation. You don't need to be the expert.
- Funder-ready reporting.
Every dispense is recorded the moment it happens. You see exactly whaThe iQ Technology platform produces the transaction and inventory data your state health department and grant funders expect to see.t was taken, by which client, and when.
- Currently operating in Victoria.
Harm reduction dispensing machines are an established component of Australian NSP delivery. Confirm what is available in your state with your health department.
Want to see the machines in more detail?
Book a free consultation. We’ll walk through the models,
answer your specification questions, and identify the right configuration for your site.
